Here at De Bradelei our aim is to put you first and give you a great shopping experience. We try to keep things as simple as possible and this goes for our terms and conditions too.  Whilst the detailed legals are given below we have started with a summary of them.

Summary
If you have any questions or problems please email us on customerservices@debradelei.com and we will get back to you within 24 hours.

We take care to ensure that all the information on our website is correct.  If, however, we have made an error please let us know and we will put it right.

• You can cancel your order within 7 days of it being delivered.
• If you choose to cancel the order, please return it to us in the conditions in which it was received.
• We do not store your credit card details.
• We only use your name and address for getting your order to you – nothing else.
• We would like to keep you updated with new products and offers by email – but only if you give us permission.

The more detailed and fully legalised version follows.

Customer Service
If you have any queries with your order please contact us or call us on 01773 829830.  Please note that it is often quicker to contact us by email than telephone.  Letters can be sent to:

De Bradelei Stores Ltd.
De Bradelei House
Chapel Street 
Belper
Derbyshire
DE56 1AR

Content
De Bradelei Stores has taken every care in the preparation of the contents of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described and portrayed.  However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Use of De Bradelei Stores website
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of De Bradelei Stores.  You may not modify, distribute or re-post anything on this website for any purpose.

Cancellation
The Consumer Protection (Distance Selling) Regulations gives you special rights as a consumer when you shop from home.  You may cancel your order within seven days of receiving your purchase.  The following sites provide further details on your Consumer Protection:

http://www.opsi.gov.uk/si/si2000/20002334.htm
http://www.opsi.gov.uk/si/si2005/20050689.htm

Returns
When you cancel an order or part of an order, the goods must be returned in the original packaging.  You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us.  Any package or postage cost incurred in returning the goods will be your responsibility.

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit we will withhold any monies due, advise you in writing within 14 days of any such intention and describe the nature of any such intention and describe the nature of any such refusal to refund.  During any period thereafter the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts or witnesses.  Thereafter, unless the subject of further legal claims, the goods will either be destroyed or at their request returned to the original purchaser, at their expense, following the signing of a release form as provided by us.

Extent of Liability
De Bradelei Stores shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. We reserve the right at any time to:

• Withdraw or add products to our range
• Add or remove suppliers from our list
• Revise Prices
• Change delivery methods or carriers
• Add to or remove payment methods

Privacy Policy and The Data Protection Act
De Bradelei Stores is committed to protecting your privacy and takes its responsibilities regarding the security of customer information very seriously.  Below we explain how we use customer information, how we protect your privacy and how we comply with the Data Protection Act 1998.

Personal Information
When you shop with De Bradelei Stores we gather information about you in a number of ways:

Personal information about you is gathered from our secure online shopping facility (but not your payment card details), our online newsletter subscription, our contact us and our tell-a-friend functions.

When you place an order or product enquiry with us we ask for information such as your name, email address, delivery address and contact details.  We keep a record of this information.  This is necessary for us to recognise you as a customer in the future and to fulfil the orders you place with us.

If you buy online your payment card details are collected by the online payment provider.  At no time are these made available to De Bradelei Stores.  Therefore we do not hold or store this type of personal information.

We keep a record of your purchases with us.  This means we can deal quickly with any problems you may experience with your order and can send you details of any relevant offers.

We keep a record of any email correspondence you send us.  This helps us to keep track of any problems or concerns you have had with our products or services.

If you subscribe to our newsletter we retain your email address to allow us to send you newsletters.  You may unsubscribe from this service at any time.  You may do this via a link on emails sent by us or on our contact us page.

How We Use Your Personal Information
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you.  We are committed to using your personal information only for:

• Processing your order and providing customer care support
• Planning and managing De Bradelei Stores business activities including analysing customers shopping habits and preferences and administering this website
• Monitor customer traffic patterns and site usage to help us develop and improve the design and operation of this website.
• Providing you with information about the products and services we offer. 

We will only send you updates on new products or alert you to special offers which we believe will be of interest to you.  If you would prefer not to receive this type of information please let us know through our contact page.

Competitions and Campaigns
When you enter a De Bradelei Stores competition or other promotional offer we may ask for your name, address and email address so that we can administer it properly and notify winners.  We may invite you to join our newsletter mailing list and will always seek permission prior to adding your details.

Security
We use encryption software and other technology to safeguard your data and have strict security standards to prevent unauthorised access to it.

Site Tracking & Cookies
We use tracking software to monitor customer traffic patterns and site usage.  This helps us to develop the layout and functionality of this website to better meet your needs.  This software does not allow us to capture any personally identifying information.  These cookies may not expire after the end of your session.

Third Parties
De Bradelei Stores does not sell, rent or pass on your personal information to others.  We will not disclose your personal details to any third party or organisation unless you give explicit permission or we are legally obliged to do so.

Should you have any questions relating to these Terms and Conditions please contact us for more information.  Failing any outstanding query you will be assumed to have read, understood and accepted these Terms and Conditions.

First Order Discount

The 20% off your first order discount is applied via the 9 digit discount code you receive on you registration confirmation email. You will need to retrieve your unique discount code from your registration confirmation email before placing your order with us at the checkout.  The code is only valid for your first order and should be entered on the checkout page. The code is valid for a limited period only. We reserve the right to withdraw this offer at any time without prior notice.

Please keep a copy of these Terms and Conditions for your records.